I have got the free screen replacement for my Samsung Galaxy S20plus.Now everything working fine. The service experience was so good.
But what if, The same green line issue occur aging in the new display.!? 🤨
Because, The green lines appiered after the new update of OneUI 4.1. My phone still running on the same.
Samsung giving one time free screen replacement and not providing any warranty of the new display. I had no plan to sell my phone but now I'm a bit confused. Should I sell my phone..!? 🤔🤔 What you guy's are thinking? Please do comments.
We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
I already took my phone to a Samsung service center and they wrote out a ticket after examining the phone(diagnostics) and said it had zero damage anywhere on it and "like new"(I take care of my phone). They will not do a FREE SCREEN REPLACE to get the green line that just showed up all on it's own, zero drop or trauma unless they get a work order directly from someone Samsung connected approving the fix and agree to cover the cost of the screen replace as they say it's the LCD issue causing the green line. I possess the assessment from the shop but HOW to get action from someone at Samsung on the FREE screen replacement???? Out of warranty and no phone insurance. Please let me know ASAP so that I can like my phone again with no issues. Thanks! Laurie
