Notification issue

[ahahhaha]

Hi, i have been facing issue with the notifications whenever I click on app notification the app does not open and it shows something went along. It happens most of the time in shorts and movie quick. Because of which I'm not able to use the app.

Any help would be welcome.

[sumitkhemnar]

Hello! This issue usually happens when the Android System WebView or the app's Deep Link settings are corrupted, preventing the notification from "pointing" to the right page inside the app. Here is how you can fix it:
1. Update Android System WebView:
Most apps use this to render content from notifications.
Go to Play Store > Search for "Android System WebView" > Update it.
Also, update your Google Chrome browser as they are linked.
2. Reset "Open by Default" Settings:
If the app doesn't have permission to open links, the notification will fail.
Go to Settings > Apps > [Select the App, e.g., YouTube/Shorts].
Tap on "Set as default" or "Open supported links."
Ensure "Open supported links" is toggled ON.
3. Clear Cache of the Specific App:
Go to Settings > Apps > [Select the App] > Storage.
Tap Clear Cache. (Do not clear data unless you want to log in again).
4. Check for "Battery Optimization":
If the app is "Sleeping," it might fail to open quickly from a notification.
Go to Settings > Apps > [Select the App] > Battery.
Set it to "Unrestricted" and see if the issue persists.
5. System UI Refresh:
Sometimes the notification shade itself glitches.
Go to Settings > Apps > Search for "System UI" (Enable 'Show system apps' from the filter).
Go to Storage > Clear Cache.
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[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support