Not getting updates from 1 October

[rithikj]

Date of purchased 01-04-2021 Model number = samsung galaxy S21utlra 12/256 Serial number = R5CR20SQ8KD In this device after 1 October i can't get any update i complaint 3 times to #samsung helpline but we don't get any solution about this issue i am totally unsatisfied with your service so plz resolve my problem

[MANISH0553]

U r snapdragon or exonos

[rithikj]

Exonos

[MANISH0553]

install smart switch in pc then check there for update

[Ariq]

I have the same problem on my galaxy tab a 10.1 2019

[YesImAk]

Try updating with Odin

[MrAKS]

install smart switch in pc then check there for update

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support