Not getting software updates in India though Made in India & purchased in India

[Prem33]

I purchased my S22 Ultra from Amazon India. It's been a year and I have never received any software updates or security patches. Upon contacting Samsung they say it is an overseas model and they will not help, whereas in my phone it is clearly mentioned Made in India. Samsung suggested to contact Amazon since this is an overseas model. Now Amazon is saying they won't support and to contact Samsung, since this is software issue. My product is under warranty period. Anyone faced same problem? Please suggest any viable solution. Very pathetic experience with Samsung and Amazon. 

[john163]

what does your service provider software version show?

[Prem33]

How do I check the service Provider software version? Presently, my device software is one UI 5.1, Android 13.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically. However, if they also find information about your device's overseas version, So, kindly contact the respective application helpline (Amazon) from where you have purchased the device, and they can guide you further.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Prem33]

I have done that already. Visited Service Center and Samsung clearly said they will not support further as this is an overseas model. Like you said, I have contacted Amazon as well, they are telling Samsung should look after this issue and they won't help. My product is still under warranty and now Amazon said they raised some ticket with Samsung. How come a product written as Made in India can be an overseas model? I don't understand. Some images attached For your reference.

[GGauraav]

I was facing the same problem so i updated my own i mean by flashing with pc i have the same model /ds unit i dont know these units are display sets or real one as i didnt find /ds unit information

[Prem33]

How did you updated on your own.. can you please guide...

[GGauraav]

Sry for being late i just downloaded the frimware from sam mobile or whatever website u got by cofirming model sane i downloaded tge ins version frimware and installed it with the help of odin for further detail search installing frimware in szmsung on youtube