Not getting OTP from Samsung

[Vicky7544]

I purchased s23 ultra and in order to get my pre booked wireless charger, I am not getting OTP from Samsung but I am receiving other OTPs from other services and banks. My number is on Airtel network. Airtel tells no issues from their end. Could someone help on this?

[Ravi0883]

Talk to customer care

[Vicky7544]

Done with that

[Ravi0883]

Than email to customer care

[Vicky7544]

They are saying issue is not at their end

[Ravi0883]

Tell them you are going to file an grievance in consumer forum.

[vinayshah]

U would be, only thing is in new phone the default messaging app is Goggle messaging app. So open it and see bcoz G messaging doesn't sound or vibrate for OTPs. It happened to me too when I bought my S22Ultra.

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[shail_patel]

Have you got your charger now ??