Original topic:

Not able to switch camera lenses while video recording in S24

(Topic created on: 3 weeks ago)
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Shivu09
Active Level 4
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Galaxy S
Hi Samsung team I am using S24 and after one ui 7 update I am not able to switch camera lenses while recording the video all the lenses supports 4k 60fps and all are set to same, but still not able to switch the lenses.
I don't know what you guys did in this update in one ui 6 I was able to do that but not in one ui7.

I have checked S25 which was running One ui 7 that supports lense switching while recording but not the S24.

Can you give me reason!, is this any way to treat your flagship device user who have last year flagship device so you can't your phone as ait is capable.

This is not acceptable from brand like samsung please fix this issue in next update.

Regards 

1 Comment
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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