Original topic:

Not able to connect samsung wallet on watch ultra with s25 ultra

(Topic created on: 02-08-2025 01:27 AM)
462 Views
RotBolt
Active Level 5
Options
Galaxy S

image

Its been working fine with S22 ultra, but after resetting and pairing with s25 ultra setting payements on watch ultra does not work anymore.

Its frustrating

Tried resetting multiple times
Tried uninstalling wearable and samsung wallet app on phone and re-installing.

Nothing works. It worked fine with s22 ultra. 

Please help.


UPDATE
I went to Samsung service centre and they said it was a samsung server side issue and should be resolved within few days.
After certain days of posting this thread, I got a notification where it says samsung wallet installed on mobile. And after that when I tried, it started working...
12 Comments
manveer11011
Active Level 5
Galaxy S
Try to reset watch or clean data of wallet from watch
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RotBolt
Active Level 5
Galaxy S
I have already mentioned. I have reset the watch
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manveer11011
Active Level 5
Galaxy S
Try by using internet not with wifi
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RotBolt
Active Level 5
Galaxy S
What do you mean by that?
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manveer11011
Active Level 5
Galaxy S
Use mobile data not wifi
0 Likes
RotBolt
Active Level 5
Galaxy S
Dude that I know but use for what?
0 Likes
manveer11011
Active Level 5
Galaxy S
Ok
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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RotBolt
Active Level 5
Galaxy S
Its working now. It was samsung server issue and its fixed now.
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