Original topic:

No downgrade option In smart switch PC

(Topic created on: 09-05-2022 06:03 PM)
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Devdivin
Active Level 4
Options
Galaxy S
So I was enrolled on the One UI 5.0 beta programme for my S22 Ultra SM-S908E/DS. 
I have since withdrawn from the beta programme but not able to downgrade to the stable version via smart switch pc app. I don't get that option itself, all I see is backiup and restore. 

Also I tried device initialization but it says "This model does not support firmware upgrades & initialization" 

I tried following the FAQ section and called the customer care but they only said i need to visit service center. 

Please help 
13 Comments
Devdivin
Active Level 4
Galaxy S
Same buddy.
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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PunithTim
Active Level 4
Galaxy S
Samsung recently enabled downgrade option for s22 series and I have downgraded my s22 ultra successfully to one ui 4.1IMG20220917000943_11341_1663414946.jpg
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Devdivin
Active Level 4
Galaxy S
I have downgraded from beta successfully. Use official usb c cable and have fast internet access available so it's easier. Or it will take very long.
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