No Solution

[Ganesh7040]

I got call from Samsung Support but no solution for my S21FE green line after updating my phone.........just worst service experience i am facing in my whole life

[Mr_Sourabh_Yadav]

Is it under warranty

[Ganesh7040]

Bro it's S21fe means from 2021

[Plexus]

Bro I just got my S22 Plus green line fixed. Samsung did it for Rs 649 ( labour cost) only. The conditions are that the invoice date shouldn't be older than 3 years and the activation date of the phone should not be before the invoice date.

[Ganesh7040]

Yes i know the guidelines but it's not my mistake na if ny device got green line after 3 years

[Plexus]

I totally agree with you.. and for people like me who got the replacement, its just a one time thing. This new replaced screen has no warranty and if I get again green line after a couple of months , I will be at your place :)

[Ganesh7040]

And if after 3 yrs there is no screen replacement so they must stop updates after 3 yrs

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable.

Rest assured, kindly request you to visit the service center we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

[Ganesh7040]

You can't say that my concern is resolved coz i didn't got the solution
Just thing practically if you're giving 4 to 5yrs updates but screen replacement for 3 yrs it doesn't make any sense

[Ganesh7040]

And because of this i am going to resign my job from Samsung as i am employee of Samsung ok because I'll definitely suggest all of my family, relatives and friends to not buy S series phones ever and even my old customers will not continue samsung phones now