After the update of my device i have been experiencing some bugs ..
At 1st my phone started to get slower
And it started to blackout without any touch response. And today i got an another bug, same screen related . Idk what to do or how to solve these issues..
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Galaxy device slow issue: Check space availability Kindly check the space on your device: Path: Settings > Battery and device Care > Storage To improve the device performance there should be sufficient space.
Kindly check the RAM in your device: Path: Settings > Battery and device Care > Memory The device's RAM should be free to improve performance. So clear the RAM memory once a day
Clear app cache through Device care: Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.
The clear cache memory of a particular application: Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Close Background Apps
Is there any unnecessary application running in the background? Too many applications running in the background may cause the device to hang. Kindly close the background running applications in the device (''Tap the left side key & close the background running application'').
Remove third party application Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications. Step1: Navigate to Settings Step2: Tap on Apps Step3: Select the third-party application from Apps. E.g. DU Recorder Step4: Tap on Uninstall
Remove memory card Due to some ''unauthorized'' file in memory card device performance will be slow, so if you are using the memory card in your device. I will advise you to safely remove it from your device. For this follow the below steps: Step1: Before removing the memory card, first, unmount it for safe removal. On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Step2: Pull out the tray gently from the tray slot. Step3: Remove the memory card. Step4: Insert the tray back into the tray slot Note: Please ensure that memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.
Remove third party accessories Due to ''3rd Party'' (Not provided by Samsung) Accessories, (Like ''Charger, USB Cable'' etc.) device might also hang. So kindly avoid the usage of these 3rd party accessories.
Disable power saving mode Power saving mode'' limit the performance of the device. So we recommend disabling the Power Saving mode in your device.
Galaxy device screen issue: Power OFF Galaxy smartphones and turn ON- To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.
In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
