Original topic:

Network slowness issue

(Topic created on: yesterday)
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BN539
Beginner Level 3
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Galaxy S
I am a Samsung customer of last 10 Years. Now, I am using Samsung Galaxy S24FE model. I am facing so many issues in my current phone from purchased time. Network connectivity issue, Phone unwanted hanging issue and mainly facing slow internet connection.

I already have tried all the possible ways, but issue is still there. I did reset my phone, changed SIM, Try different SIM & software update. After visited service center & they performed software update twice from 2 different service centers but issue still persists.

My colleague has also using same mobile with same network provider he is getting 220Mbps of speed meanwhile I am getting 38Mbps that to in 5G Mode. 

Samsung team, kindly check & do the needful. If it is manufacture defect, please replace my phone as soon possible. Awaiting for response.

Thank you in advance
5 Comments
Galaxy S
Do a factory reset before taking that step kindly take a backup
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BN539
Beginner Level 3
Galaxy S
I have already did
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer care support through Samsung Members App as a error report also send log files along with this error report for this issue and wait for next update it's maybe fix it by Samsung team soon. If you like Please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
BN539
Beginner Level 3
Galaxy S
I have already connected with them & they take remote & performed some diagnostics & unable to resolve the issue

Later I went to 2 different service centers & they were updating software but unable to fix the issues & unable to give me ticket number.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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