Original topic:

Network problem

(Topic created on: 12-25-2023 02:26 AM)
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shalini0925
Beginner Level 2
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Galaxy S
After the last update for samsung galaxy s23 i m facing network issue for my jio sim.
My 5g internet is working smoothly but i neither able to make and receive calls nor sms.
When ever i m calling its showing no mobile network and calls get ended. Also the volte feature for jio sim is not showing in the setting.
Anyone else facing same issue 
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3 Comments
optimistak
Active Level 3
Galaxy S
Well I have also update to December security patch but not having the issue mentioned by you can try removing jio Sim & cleaning it's contacts using a soft eraser and insert it back. If that also don't help try to get a new Sim.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern kindly visit this mentioned link to resolve your Galaxy device network issue and if you had updated your device in One UI 6 then you have the VoNR feature, our team is working on it, you will use the Vonr services soon kindly be rest assured : https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Pavandivvela
Active Level 8
Galaxy S
Even same for me ..but with Airtel sim ...it's not even getting midrange mobile kind of network
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