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Original topic:

Network problem when phone get heated.

(Topic created on: 06-09-2024 09:20 PM)
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ShreyasGowda_
Active Level 4
Options
Galaxy S
I have s24 ultra. when my phone temperature get around 41degree and above the network goes and the signal shows emergency call only and my mobile data stops working the network comes after some time mainly happens when I am playing game why is this happening any solution 😑. I am frustrated I am using the best phone that samsung has made and facing these kind of issues.
7 Comments
Tech-CA
Active Level 8
Galaxy S
Welcome to oneui 6.1
We all are facing it go report via error
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
Umangmathur
Expert Level 5
Galaxy S
Try complaining to samsung support 🙏
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Umangmathur
Expert Level 5
Galaxy S
You're welcome to this community
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Rajaat
Active Level 3
Galaxy S
I have reported the same error via error log likes 10 times now
No solution yet
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