Original topic:

Network issue

(Topic created on: 08-15-2026 10:44 PM)
151 Views
Puneet_Tyagi
Active Level 6
Options
Galaxy S
Since the last updated my S23 Ultra there is always network issues. Very very low speed of internet and very rarely it shows 5G network. 
Very bad update, and with time phone is heating very much.
If anyone else is facing same issues with their any mobile model please share this post and ask questions to Samsung.
8 Comments
ashu1008
Active Level 3
Galaxy S
Rebonding motherboard
0 Likes
Thunderdevil
Active Level 6
Galaxy S
Whatt?!
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly check the device in different locations/network coverage areas.

● Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

● Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

● Kindly try to contact the service provider once.

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

Puneet_Tyagi
Active Level 6
Galaxy S
Hello, I have done all these steps but no improvements. Also thank you for your efforts, I had received your call on which you said sumsung is running a free campaign to diagnose mobile. Also you booked a appointment on qdigi service Centre near crown plaza okhla. I visited there, but they asked for money to diagnose (for software update too), and said if needed then will have to change hardware too... which will cost too much.
So as a result I'll say samsung's online team is trying hard to give best experience to customers but at service center they are willing to give bad experience to customers.
Need to work on this.
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Puneet_Tyagi
Active Level 6
Galaxy S
Please note feedback if you can do something on this. One ui 9 is not good for S23 ultra. Being a flagship mobile worth more then 1.30 lakh when purchased we are not getting nov berif, audio eraser and few other more feature which are in S24 ultra.
Please pay attention on this.
As I have been using more then a decade now, it feels like a family but this doesn't mean ours requirement will not be fulfilled.
Some of my friends are using iPhone 13pro and they have many features which are in iPhone 16pro.
Think about this they are giving all updates to there old mobiles but Samsung also let down their customers.

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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution.
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Arpi
Active Level 2
Galaxy S
Samsung India Customer Support is bad. Not helpful at all for any issue.
Thunderdevil
Active Level 6
Galaxy S
Am having the same issue on my S23 after the August security update