Original topic:

Network issue

(Topic created on: 06-21-2026 01:22 AM)
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SaranDeenadhayalan
Beginner Level 2
Options
Galaxy S

After the recent software update (Security Patch Level: May 5), my mobile network has not been working properly. Even when mobile data is turned on, there is no data connectivity indication on my phone.

Additionally, whenever I try to make a call, it takes a few seconds before I can hear the person on the other end. This has made calling, browsing the internet, and even making payments at shops very difficult and frustrating.

I have already tried resetting the network settings and restarting the phone multiple times, but the issue still persists. Could you please help me resolve this problem?

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5 Comments
r2212
Active Level 4
Galaxy S
If u face network issue definitely u got green line issue one or two month ahead
Same thing happened with me in last update

If u got previously green line
then network issue continuous .........
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Galaxy S
I havent got any green line issue till now.... after recent update i am facing network iaaue ..
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly check the device in different locations/network coverage areas.

● Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

● Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

● Kindly try to contact the service provider once.

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

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vslr
Beginner Level 2
Galaxy S
Hi

Afternoon recent software update one of sim is not reflecting even after doing all instructed steps

I have vi idea in sim1 and airtel network in sim2 now airtel.aignal and sim.is not reflecting

Ki dly suggest and help
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Galaxy S
After i did still facing same issue
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