Network issue

[Pavan_Blr]

Due to recent update data speed has gone drastically down. I use S21 fe. Any solution ?

[AsrafulHoque]

Which update?

[Pavan_Blr]

Recent security patch

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check your mobile data: Settings>Connections>SIM card manager>Mobile data>Select the preferred SIM card from the drop-down.
Note: Preferred SIM should be inserted in SIM slot 1.

● Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

● Disable Mobile data limit: Settings>Connections>Data usage>Mobile data usage> Settings>Disable set data limit>Data limit disabled.

● Reset and set new APN: Settings>Connections> Mobile networks>Access Point Name>Menu (three dots) then tap on Reset to defaults> Reset.

● Set new APN: Settings>Connections> Mobile networks>Access Point Name>ADD> Name>Enter the Name> OK>APN>Enter the APN>Ok>Menu>Save.

● Delete VPN Profile: Settings > Connections > VPN > Delete VPN Profile if available.
( You will see key icon in notification panel if VPN is activated).

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support