Network dropping

[cybat]

Hi i am using galaxy s23 fe my network is dropping from 5g to 4g specifically when i am playing roblox games , the network signal is good normally but whenever i play roblox game within a minute it drops to 4g after closing the game in few minutes it comes back to 5g

[Rajat_09]

When device heats up while playing games the device switches network 5g to 4g automatically. For battery and thermals. Samsung needs to fix this .

[cybat]

Oh got it thank you

[Rajat_09]

Im also facing this issue since February patch . While playing BGMI or other games. Device heats and network switches 5g to 4g . Even if you don't play games in sunny weather when device heats the network drop 5g to 4g.

[cybat]

Yeah its irritating in 5g i get unlimited data but when its switches to 4g it uses all my daily data in just a hour of play time so i am unable to play after that

[Rajat_09]

Keep device cool as possible. The one & only fix right now .

[S24ultra11]

Only network drop performance drop quality drop par update Kab drop karenge Samsung walee

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that when connected to a 5G network, they handle higher data speeds efficiently. However, during resource-heavy activities like gaming, if the device heats up, it automatically switches to 4G to reduce overheating and maintain performance. Kindly visit this mentioned link to resolve your issue by using the below-given link.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support