Original topic:

Network Issue

(Topic created on: Thursday)
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moddyuser
Active Level 3
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Galaxy S
I have this question to Samsung Developers ,whenever my device restarts (S24FE) the network does not boost over 20 mbps on both wifi and cellular (5G). I need to restart my device again to fix it.
Is this bug only on my phone and if it's all Samsung Smartphones ,please fix this in the One UI 9 (Stable Version),
Or fix it on Patch or Security updates.
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2 Comments
moddyuser
Active Level 3
Galaxy S
After the restart the network is 900+ MBPS
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly check the device in different locations/network coverage areas.

● Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

● Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

● Kindly try to contact the service provider once.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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