Network Issue.

[Makabd]

Hey There , 

I have purchased S21 FE 5G few months back. I am fed up with this phone. I am regretting for this purchase. 

I am using jio sim in it and the network is very unstable in this phone , am not able to use this phone properly for internet and calls. The network keeps disconnecting. This is completely this phones problem, i have confirmed it by even using the same sim card in different phones at the same locations.

Is there any solution for this ? Can anyone help me out ?

[Anonymous]

Factory reset it, it is the last option for us.
After that you need to go to a service centre

[mHappiee]

Nope... It is know issue with this phone... if there is weak network coverage in your area, you will have a rough ride 😬

[Makabd]

Very pathetic experience

[Nathan12]

absolutely 3rd class....using since 18 months. Network is absolutely unstable....thanks to exynos. spending bit more and getting iphone is better option

[Makabd]

Regretting about my purchase.

[Makabd]

Did you tried anything to resolve this ? Like taking it to service center ?

[Tech_Al]

After 2 months of back and forth on this issue, I have emailed Samsung as follows:

This is likely the last Samsung product I will purchase.

Will not trust a company that continually fails to acknowledge an issue with its product and simply keeps on asking customers to take it to the service centre.

I ask, what miracle will happen at the service centre when it's a flaw with the product?

So many customers are complaining about this issue worldwide (i.e., losing network whenever signal is low and then failing to reconnect) and the same on your Samsung Members community but your CS representatives call back and say they have never heard of such an issue. This itself shows that you are deliberately trying to not acknowledge the issue.

Losing 1 customer like me is not a big deal I know. In any case you can consider my complaint closed. I do not wish to waste my time following up on this anymore. Will get these devices exchanged and move to an iPhone which in my past experience has been the most reliable device. Maybe lacks functionality but at least reliable.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Nathan12]

After carefully reading through all the above messages, a normal human being with slightest commonsense will never ever dare post such robotic replies. If this would have been US/Europe, legal system would have royally screwed Samsung