I am really facing network issue in my s23 ultra device i am using one physical sim and one eSIM and if I am travelling both the Sims are causing issue related to network I can't even use the data properly on other hand I have one apple device also I am using esim on that no physical sim only esim.and that is working perfectly fine
Samsung needs to fix this issue on priority basis
Whats the point of buying the flagship device when there is no network on it
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
Kindly restart your smartphone once and also re-insert your SIM card. Check device network in an open area: Kindly check your device in a different location/network coverage area.
Check device network mode settings Please follow the below steps. Step1: Navigate to the app's screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on Mobile networks. Step4: Tap on network mode SIM1 or SIM2. Step5: Select network mode. Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode.
Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
