NETWORK ISSUE

[SachinS25Ultra]

When I downloaded and installed stable version of UI 8.5 the network issue upon my galaxy S 25 ultra started troubling me beyond imagination. The apps from Galaxy store as well as google Play Store runs so badly that do not justified a premium mobile handset. I can't play videos on Netflix, YouTube, Facebook, Instagram without interruption. Even the app updates on galaxy store takes unusually much time. I always use much costly high data speed pack for both of my SIM . But it is an observable fact S 25 Galaxy ultra mobile phone has worsened the connectivity issue. 

My trust upon my handset has eroded beyond description.

[NSM01125910025101101]

Which Simcard are you using?

[SachinS25Ultra]

Is it necessary to reveal the name of the operator. By the way I am using India's topmost operator 's SIM. But never experienced such dissapointing issue.

[NSM01125910025101101]

I Am Asking You Which Company Simcard Are You Using?

[SachinS25Ultra]

Jio

[NSM01125910025101101]

Visit Jio Authorized Stores Tomorrow At 11 AM Discuss Which Problem Are You Facing?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for reaching out to Samsung Customer Support. We appreciate your concern and would like to assist you in resolving your issue.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

● Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information - Error log file, video or screenshots. This will help us to further investigate and resolve your concern.

To share a log file, click on the Samsung Members Application:-
Open Samsung Members Application > Support > Tap on error report > Type your query > Send

Warm Regards,
Samsung Customer Support