NETWORK ISSUE

[Ali_Shayan]

We have observed a recurring network issue following the recent One UI 8.5 update. We kindly request Samsung to prioritize and expedite the resolution of this matter.

[Manrajsarari90netwar]

Network issue

[Manrajsarari90netwar]

😊

[Subhendu_Paul]

Which device model?

[Ali_Shayan]

S23

[GaneshYadavKadari]

I am also experiencing this issue in my S24 ultra

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly check the device in different locations/network coverage areas.

● Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

● Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

● Kindly try to contact the service provider once.

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support