My S8 Device is hanging while using split screen

[VenkyManala]

My galaxy s8 is hanging whenever I use the split screen option while using youtube. The device doesn't respond to any kind of action when I press home button or lock button, I have to put my mobile a side and wait for some time till the device responds. Also it heats up the device. This issue is very troublesome.

[MiraclePanda]

bro i am having this issue in pixel and lg g6 as well, think it's because of youtube app, i am facing same issue on my s8.

[VenkyManala]

But it's working perfect in Moto G phones. How can you explain this if that's the case?

[sandeep123]

me too

[kpu]

me too

[basavesh47]

i am also facing this issue on nokia 1100

[admin_]

We do apologize for the inconvenience caused. The issue you are facing in the device while using split view is due the YouTube app, we suggest you to follow the below steps to fix the issue:

- Navigate to settings>>Apps>>YouTube app>>3 dot>>Uninstall updates.
- Navigate to settings>>Apps>>YouTube app>>Storage>>Clear data.
- Update the YouTube app from play store.
- Contact the YouTube app support team if still issue persists.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[siddharthnaidu]

Thanks for sharing the information