Original topic:

My S24 Ultra's battery's been draining fast since that One UI 7 update.

(Topic created on: 2 weeks ago)
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ireeb
Active Level 1
Options
Galaxy S
The Samsung Galaxy S24 Ultra is experiencing significantly reduced battery life since the One UI 7 update. We require immediate attention to resolve this battery drain issue, particularly the excessive consumption observed by the One UI home screen.
8 Comments
Kshitijdixit
Beginner Level 4
Galaxy S
Same issue with my S23
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hamza3790
Active Level 6
Galaxy S
I didn't notice the battery drain,but i think my phone is not fast charging after one ui7
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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bodmas_baccha
Active Level 1
Galaxy S
Good article. Though it seems better to turn tge phone off after reading your suggestion
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ireeb
Active Level 1
Galaxy S
Despite following all troubleshooting steps, the device continues to experience significant battery drain, particularly with the One UI home screen. A factory reset is the only remaining option. However, backup attempts via Samsung Cloud have failed, resulting in an unresponsive loading loop. A screenshot illustrating this issue is attached. Note that a stable Wi-Fi connection is being used.1745641239951.jpg
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Abhijeet226
Active Level 7
Galaxy S
ohh , backup locally and do a reset. Otherwise, wait for future updates
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goodthings
Expert Level 5
Galaxy S
It's a major update. Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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