Original topic:

My Files

(Topic created on: 11-11-2025 08:32 AM)
169 Views
Bihan
Active Level 6
Options
Galaxy S
Last two days My Files is not working properly in my S25ultra. After opening the Download it's closing immediately. 
8 Comments
goodthings
Expert Level 5
Galaxy S
Please reset all settings in general management settings also flight ✈️ mode on and off one time also optimize your's device in device care too also clear cache of all apps manually also update your's all apps too then try to it's again. If you like Please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
vinayshah
Expert Level 4
Galaxy S
Bhugg madarhcod bsdke rndi
Bihan
Active Level 6
Galaxy S
Still its not working.
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer care support through Samsung Members App as a error report also send log files along with this error report for this issue and wait for next update it's maybe fix it by Samsung team soon. If you like Please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Bihan
Active Level 6
Galaxy S
Disappointing.
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vinayshah
Expert Level 4
Galaxy S
Did u try clearing cache and data of my files APP???
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Bihan
Active Level 6
Galaxy S
Yes Sir already tried but still no improvement.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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