I am writing to raise serious concern and disappointment regarding the handling of the green line issue that occurred on my Galaxy S21 FE immediately after their recent software update.
Let me be very clear:
I spent two months of salary to buy this phone, believing in Samsung's quality. I also purchased the Galaxy Buds 2 Pro and have been a long-time loyal customer — our home includes a Samsung refrigerator, another Samsung smartphone, and more.
On reporting this issue:
Vinayak Communications (GTB Nagar, Delhi) refused to assist.
Maa Vaishnavi Eservices (Ashok Vihar, Delhi) denied support, mislabeling a small cosmetic scratch as a “dent” — irrelevant to the green line problem. That guy even told me to take this matter to Samsung. They will not provide any help in this matter.
Their WhatsApp and phone support teams merely repeated policy language and offered no resolution. They kept apologising and denying.
This is not physical damage. Samsung released One UI 7 around 10 days ago for S21 FE. The issue occurred directly after that software update — and Samsung has already acknowledged this as a known fault by extending the screen replacement window till September 2025. Then why am I being denied?
As a loyal Samsung customer, I am extremely hurt by this treatment. I chose their premium products over competitors, trusting the brand. Now, I am left with a damaged screen for no fault of mine — and no help from their end.
That alleged dent which is causing me 12000
Green Line
Bro, read this carefully and try it. I think it will definitely help you. Do what he said without a second thought.
