Moisture Warning While Charging S24 Ultra

[KavUtk]

How to clear "Moisture Detection" warning/notification on my Samsung Galaxy S24 Ultra.

Note : My S24U is charging while its turned on but shows the warning while charging when the phone is turned off.

It is happening after updating my S24U to August 2024 security patch...

[rBlizé]

You have to wait till the port dries. Check if there are debris in the port. Btw, phone won't charge until this notification disappears.

[siva9101984]

It's an problem, rush to service center and change the charging port

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we request that you kindly perform the following steps to resolve your issue.

Does your device display the water drop icon even though it is completely dry and free of moisture?
If you experience issues with charging even after drying your device, try clearing your USB cache. This should resolve your system error.

Samsung devices will not charge if moisture is detected in the charging port during plug-in. This is a preventive measure to prevent corrosion, and you can still charge with a wireless charger on supported devices. A pop-up message will appear if a charger is plugged in while there is moisture in the charging port.

Remove the Moisture: If moisture is detected in the charging port when plugged in, Samsung devices will not charge. This is a precautionary measure to prevent corrosion. You can still charge with a wireless charger on supported devices. A pop-up message will appear if a charger is plugged in while there is moisture in the charging port.

Allow the Moisture to Evaporate: The moisture in the charging port will naturally evaporate within approximately 1 to 2 hours. If any liquid other than freshwater gets into the charging port of your device, you should rinse it in fresh water and dry it thoroughly with a dry, soft cloth.

3. Use a Wireless Charger: Wireless charging is unaffected by moisture or foreign substances in the charging port. If your device supports wireless charging, you can attempt charging it that way. Be sure to completely dry the device before placing it on the wireless charger.

If still facing issues, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support