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04-21-2025 09:08 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We would like to inform you that all devices come with specific features influenced by their hardware and software specifications. After reviewing your device, we found that it indeed supports video playing resolution of UHD 4K (3840 x 2160) at 30 frames per second. Therefore, it appears that your device is not compatible for playing videos at this particular frame rate. We are taking your feedback regarding this matter.
Warm Regards,
Samsung Customer Support
