Mic is not working properly

[Sadamfive]

The microphone on my Samsung S24 Mini is exhibiting low audio input sensitivity. Can you assist with troubleshooting this issue?

[Wodehouse]

It's understandable that you're experiencing frustration with the microphone sensitivity on your Samsung S24 Mini. Here's a breakdown of potential causes and solutions, drawing from available information:
Possible Causes:
* Software Issues:
* Sometimes, software glitches or bugs within the Android operating system or Samsung's One UI can affect microphone performance.
* Specifically some users have reported issues with the Bixby voice wake up feature interfering with the microphone.
* Noise reduction software, while intended to improve clarity, might be overly aggressive, leading to reduced sensitivity.
* Hardware Issues:
* The microphone itself could be faulty.
* Dust, debris, or other obstructions might be blocking the microphone port.
* Settings:
* Incorrect microphone settings within specific apps or the phone's system settings.
Troubleshooting Steps:
* Check for Obstructions:
* Carefully inspect the microphone port for any dust, lint, or debris. Clean it gently with a soft, dry brush or compressed air.
* Software Checks:
* Restart Your Phone: A simple restart can often resolve temporary software glitches.
* Check App Permissions: Ensure that the apps you're using have the necessary microphone permissions.
* Update Software: Make sure your phone's software and apps are up to date. Samsung frequently releases updates that address bugs and improve performance.
* Check Bixby Settings: as seen in some user reports, disabling the Bixby voice wake up feature has corrected some microphone problems.
* Microphone Modes:
* Samsung phones often have microphone modes that can be adjusted. Explore the microphone settings within the Camera app's Pro Video mode and also when using the speaker phone function in phone calls.
* Samsung Members App Diagnostics: use the Samsung members app, and run the diagnostic tools, to test the microphone.
* Consider Third-Party Apps:
* In some cases, microphone amplifier apps from the Google Play Store might offer temporary solutions, but use them with caution.
* Samsung Support:
* If the problem persists, contact Samsung support or visit a Samsung service center. They can diagnose and repair any potential hardware issues.
Important Notes:
* Keep in mind that software updates can sometimes introduce new issues.
* User experiences can vary, and solutions that work for one person might not work for another.
I hope this helps!

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Disconnect all accessories: Disconnect anything plugged into the headphone jack like, a selfie stick, headphone, Bluetooth, etc.
● Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

● Restart the device: Press & hold the power key>Tap on Restart>Tap again to Restart your phone.

● Record your voice without using headphones by using a voice recorder" and playing the recorded audio:

Step 1: Navigate to the apps screen and tap on the Samsung folder.
Step 2:Tap on Voice Recorder.
Step 3: Tap on recording to record your voice then tap on Stop to save the recording.
Step 4: Tap on Save.
Step 5: Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support