Media playback menu bug, HELP!

[sammy25]

No video is playing in prime videos app as of now. 

Still in lockscreen it is showing prime video playback menu with unknown written.

The app is present in recent menu but it is closed.

How to remove it.

[sammy25]

Hm.. its kinda solved but not completely. If I press back while playing video and then close the app it doesn't come.
But if I press home while video is playing then it comes and what happens is that the playback menu is there and if I press play button then audio will start playing with no video.

[DrQaisar786]

You have probably not given permission to picture-in-picture mode .
Long press on YouTube app icon then click (i) icon on the upper right corner, scroll down and enable picture-in-picture mode and enjoy it.
If the suggestion is helpful please do like and comment on the post.
Hope it will help..

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.   

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.  

Warm Regards,     
Samsung Customer Support