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05-20-2025 08:17 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we want to inform you that in some cases regular OS upgrades may cause delays to planned security updates. However, you can rest assured the OS upgrades will include up-to-date security patches when delivered.
We are doing our best to deliver the security patches, the delivery time of security patches may vary depending on the regions and models.
We request you kindly share the log file if you are facing any issue post update. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
