Original topic:

Low volume on S25

(Topic created on: 2 weeks ago)
60 Views
galaxycats
Beginner Level 2
Options
Galaxy S
Hello! I recently purchased the shiny new Galaxy S25 and have been quite enjoying the experience so far. However, there's a small hiccup in paradise - the Bluetooth audio output seems oddly... shy. Whether I connect my Galaxy Buds Pro or AirPods Pro 2, the volume is inexplicably low (not just with music apps like Spotify, but also on calls and while watching videos from gallery). Both work flawlessly with my old Pixel 6, and I even tried them on a friend’s S24 just to be sure - loud and clear there. It's only the S25 that seems to have taken a vow of auditory minimalism.

(For a moment, I genuinely considered booking a hearing test. Thankfully, cross-checking with other phones saved me from that existential spiral.)

Here is what I’ve tried so far, with no success -
Cleared the cache
Reset network settings
Unpaired and re-paired the Bluetooth devices
Toggled Dolby Atmos on and off
Disabled absolute volume in developer settings

Still, no luck. Is anyone else experiencing this low-volume mystery on their S25? Or is my phone just an unusually polite introvert when it comes to sound?
2 Comments
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes