Resolved! Solved

Original topic:

Long term S23 users, what is your battery experience?

(Topic created on: 07-22-2024 09:17 PM)
615 Views
Ritwiksondhi
Active Level 7
Options
Galaxy S
Hi, this post is directed towards long term S23 users (12 months or above). I've been using S23 since March 2023 and the overall experience with the device has been good except the battery. Gradually the battery backup has dipped, I'm using the word gradually because in my case I don't think any update handicapped the battery suddenly but it happened over the last 16 months.
I'm not a heavy user, use my phone for light social media and calls, always connected to a stable wifi and yet my SOT is about 3hrs only, in initial days it used to 7 hrs. Now I have to find charger before the day ends. 

Please share how is the battery performing in your S23. And do you think it's a good idea to get the battery replaced? Samsung sells it for Rs. 2.5k, so not a big deal. I like the phone and don't mind using it for next couple of years. 

image


1 Solution


Accepted Solutions
Solution
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links. However, we are taking your valuable feedback regarding this.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps in the link below.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

View solution in context

5 Comments
MR_PRIME
Expert Level 5
Galaxy S
I am also using since 7 month and got sot 5hr+ only on 80% charge so better for me i will say. I am multimedia user also.
Sameer
Active Level 8
Galaxy S
For battery drain pls refer to the below tips and tricks to enhance battery life 


https://youtu.be/DXM7pdW5a-w?si=jPrtDBOtQwYdA3cO


Always make your phone run 2x faster 

https://youtu.be/pgNi1Pmua3c?si=BSGl0-4vAexq9BmH


Subscribe to my channel for many more exclusive content coming up....

Solution
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links. However, we are taking your valuable feedback regarding this.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps in the link below.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

Ritwiksondhi
Active Level 7
Galaxy S
I'll try these steps and update.
0 Likes
Ritwiksondhi
Active Level 7
Galaxy S
Following a factory reset, the SOT on the device has improved considerably. Now I'm getting anywhere between 4-4.5hrs, and I'm able to use the device through out the day without getting the low battery anxiety.
0 Likes