Original topic:

Lock screen Transition not working

(Topic created on: 06-01-2025 02:17 PM)
136 Views
Tejas9119
Active Level 1
Options
Galaxy S
Recently, after updating my S23 Ultra to One UI 7, I noticed that there is no lock screen animation when I lock the device. It just takes one second to delay and turns off the screen, like a plug is being pulled. After today's recent patch update, the issue persists. There is a workaround using QHD+ resolution, but I mostly use FHD+ to save battery without compromising resolution. Is anyone else facing this issue?
2 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Jerrydon
Active Level 4
Galaxy S
Even I'm also facing the same issue