Original topic:

Lines on display

(Topic created on: 07-07-2024 03:11 PM)
820 Views
Chandubinu
Active Level 1
Options
Galaxy S
I am using Galaxy S22 for the past 1 year. I purchased it on January 2023. After the recent update ( OneUI 6.0), first a pink vertical line appeared on the display and after a few weeks another green vertical line appeared. I have done all the possible troubleshooting and I even visited the customer care centre, I was told that I need to replace the display for Rs.10,700. I am not ready to pay such a huge amount for something which I am not responsible for. This is so unacceptable and a huge disappointed as I haven't dropped my phone and I am very sure that I haven't caused any physical damage to my phone, these lines appeared on its own after the update. I invested a large sum into a premium Samsung phone so that I would get the best experience possible but this is a huge disappointment from your side.
I looked up online and found that many of the users are facing the issue. 
Such a huge disappointment from Samsung. I have no idea what to do about it.

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20 Comments
JJJRW
Active Level 1
Galaxy S
Never Ever Update your old samsungs phones. The moment you do, you will end up with display issues or else battery issues. Once your phone is out of warranty. Do. Not. Update.
Chandubinu
Active Level 1
Galaxy S
Learned it in the hard way🙂
somanath_sahu
Active Level 8
Galaxy S
Bro contact samsung custom care through samsung member application. Then claim for a free display replacement (if not physical or water damage) . 2 - 3 baar try karke dekho , agar koi senior officer se contact ho gaya toh wo koi acha solution dega .
somanath_sahu
Active Level 8
Galaxy S
See this post
0 Likes
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace /repair it's. Meanwhile use 60Hz.refresh rate of display. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Chandubinu
Active Level 1
Galaxy S
I complained to the customer support and the reply says that the consumer has to bear the expense if the phone is out of warranty.
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
rockzzz
Active Level 8
Galaxy S
Me to s22+ not giving replacemwnts atill using with line i will not buy samsung again