If samsung doesn't provide any solution for the line issue then consumers will surely diverted to another brands who are taking responsibility for there software failures, & giving replacement or refund.
Think About it there are 2 main companies for premium segment Apple and Samsung. If Samsung got issues many will get iPhone from then on, getting locked in their walled garden. If few user switched to Chinese flagships, their innovations and VFM by giving free chargers, less costs, headphone jack/ sd card slot would win them over. So, at the end its lose-lose game for Samsung. They are ripping customers now and killing future customers, no wonder their market share is getting down and Apple look global smartphone manufacturer last year.
We strive to provide an impeccable product experience. Our products go through rigorous quality checks that are recognized globally.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter as per Samsung guidelines.
If anyonce facing line issue on their devices, we would kindly request them to visit the service center, and we hope they will be able to assist after inspecting your device. According to Samsung policies, repair charges may apply. They will ensure them receive original parts at a genuine cost along with a service invoice.
