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11-17-2024 06:31 PM in
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11-17-2024 06:36 PM in
Galaxy S
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11-18-2024 09:51 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we want to inform you that Heavy processing from certain games can strain hardware and cause overheating. And, while on a 5G network, your device can handle higher speeds, but if it overheats during gameplay, it will automatically switch to 4G to maintain performance. Kindly visit the below mentioned link to resolve your issues.
● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
