Original topic:

Lag issues while gaming in s22 ultra

(Topic created on: 11-17-2024 06:31 PM)
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Shankr13
Beginner Level 2
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Galaxy S
Hi, I'm using a Galaxy S22 Ultra since 1 year, everytime when I opened the game(BGMI) initially the network seems to be good, After a while when the match get started especially after 3 to 5 minutes the ping reaches near to 500 to 600 ms and the lag continued until I quit the game. When I switch to Wi-fi during this the game will run smoothly. 
Note: I'm using Jio network.

This network lag will only observed for me while gaming only. When I browsing or using someother apps, I didn't faced any lag in the internet speed.

Any suggestions for the above mentioned problem.


2 Comments
singh_a53
Active Level 8
Galaxy S
Bhai jio ka issue hota h main bhi wifi me khelta hu
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that Heavy processing from certain games can strain hardware and cause overheating. And, while on a 5G network, your device can handle higher speeds, but if it overheats during gameplay, it will automatically switch to 4G to maintain performance. Kindly visit the below mentioned link to resolve your issues.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support