Original topic:

Lag in One UI

(Topic created on: 12-19-2023 08:47 PM)
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AppuMohan
Active Level 3
Options
Galaxy S
I'm facing serious lag in the UI especially while using the camera. Sometimes it lagging too much and its too fruatrating to see such lag in a high end phone.

Its in high performance mode and adaptive refresh rate.

Please see the screen recording.

Any help is appreciated. 


4 Comments
Galaxy S
Send feedback to Samsung customer support
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AppuMohan
Active Level 3
Galaxy S
How??
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surya018
Active Level 5
Galaxy S
Use samsung default theme..after oneui 6 reset your phone.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the easy troubleshooting steps which might help to solve the issue.

Check space availability
Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage
To improve the device performance there should be sufficient space.

Kindly check the RAM in your device:
Path: Settings > Battery and device Care > Memory
The device's RAM should be free to improve performance. So clear the RAM memory once a day

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Close Background Apps

Is there any unnecessary application running in the background?
Too many applications running in the background may cause the device to hang. Kindly close the background running applications in the device (''Tap the left side key & close the background running application'').

Clear camera app data: Settings >> Apps >> Camera >> Storage >> Clear data.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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