I have s25 ultra and since I purchased it , I have constantly facing problems of restarting my device automatically..still can't get any better solutions
It suddenly get hanged and restarting.., 4 to 5 time a day this is happening
Kindly reset factory data with backup again then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
We would request you to kindly perform the following steps to resolve your issues.
● Galaxy device auto restart issue: → Kindly use a genuine Samsung charger. We always recommend using a genuine Samsung charger for charging your device.
→ There are two methods to disable the auto restart function. 1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled. 2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.
→ If you are facing this issue after installing any new application then uninstall that application. Tap on Settings> Apps > desired app> Uninstall> Ok.
● Galaxy device Freezing issue: ● Check space availability: Settings > Battery and device Care > Storage.
● Check RAM in your device: Settings > Battery and device Care > Memory.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
