They shouldn't. Ask them to do it for free or else escalate the matter by writing email to Samsung seniors, heads and also spread words on social media especially Tweeter. Don't forget to tag all of Samsung handles.
As you have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for physically damaged products.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
