I am facing issue with one ui 5, dialer has a bug. When I am receiving call on 2nd sim screen is stuck, i need to turn off and turn on the screen to deal with the situation. It's happening twice a day but not acceptable on flagship phone. I have cleared cache via recovery mode but issue doesn't resolved. Kindly fix the issue asap.
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
