I have a folder with 1000 images and I moved it from Downloads to DCIM folder. When I opened the Gallery it is showing 2 folders with same name.. both folder (Album) has same name and same count of images.. but only the one has openable photo, other one shows blank.. means corrupted photo. Cannot be opened and has 0 byte size..
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
