Original topic:

Issue with buds 2 pro connectivity with S24 ultra

(Topic created on: 03-26-2024 09:15 PM)
118 Views
Ajatashatru93
Beginner Level 3
Options
Galaxy S
Hi Team,

Kindly help me with the matter that , without bluetooth on, when I open the buds2 pro case near to my s24 ultra, it takes considerable amount of time to connect to the mobile.

Please have a look into this and make the experience as seamless as in airpods 2 pro case with iphone. 

Hope to get a reply on this issue from the team.

Regards,
Aditya
3 Comments
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Ajatashatru93
Beginner Level 3
Galaxy S
Hi CS,

How to share log file of buds 2 pro connecting late?
It's not instant in connecting to the phone when I open the buds 2 pro case near to my phone
0 Likes
Ajatashatru93
Beginner Level 3
Galaxy S
Hi help me in this
How to do it?
0 Likes