I am writing to report an issue with the Samsung phone dialer app. When I receive an incoming call, the dialer screen frequently gets hidden due to accidental touches on the screen or the lower navigation buttons. This forces me to unlock the phone to answer the call, which is inconvenient and time-consuming.
I'd like to point out that this behavior is not observed when using the Google dialer app. With Google dialer, the call screen reappears even after accidental touches.
Additionally, the placement of the quick message option is not ideal. It often pops up unintentionally when I take my phone out of my pocket.
I would appreciate it if you could investigate this issue and provide a solution. Perhaps an option to lock the dialer screen during incoming calls or improve the accidental touch detection could be implemented. Additionally, the repositioning of the quick message function would be beneficial.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
