Resolved! Solved

Original topic:

Issue with S24 ultra after last major update 6.1

(Topic created on: 11-20-2024 10:38 PM)
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HiAntaj
Active Level 3
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Galaxy S

image

Hi Everyone, have you faced this issue after the major 6.1 update? I reported it to Samsung, but they haven't fixed it yet. It's really annoying, especially with the Samsung Gallery app. When I send photos or videos through WhatsApp, they're uploaded like the attached image. There's no preview, the image is renamed to RUID, it shows as BIN, and it's the full-size image without a preview. If I share any photos or videos through Quick Share to any Android phone, the image also renames to RUID followed by some alphanumeric characters. I've been facing this issue for almost two months now, and there's still no fix. If I want to share anything on WhatsApp, I have to go through the browse option and select one by one. It's pathetic. I'm not going to continue with the Samsung ecosystem. I'll gradually move to iOS. Samsung just can't implement things properly, and it's not worth the price.
Resolved!
13 Comments
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
Solution
DINKAR-IN
Expert Level 3
Galaxy S
Go to Settings > Security and privacy > Auto Blocker > Maximum restrictions > Turn off Maximum restrictions.
Solution
Oneui_india
Expert Level 5
Galaxy S
Turn off maximum restriction option from Auto blocker settings.
cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Disable Auto Blocker:
Go to Settings>> Select Security and Privacy>>Select Auto Blocker>>Then turn it Off.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Error report > select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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