Hello, I need help with my Samsung Galaxy S21 FE. When I connect a USB drive using an OTG adapter, the phone doesn’t seem to detect it. Any advice on how to get this working would be appreciated. Thanks!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
1. Check different OTGs with your device. 2. Check another pen drive. 3. Check with genuine OTG cable.
4. Check the USB connection: Perform Phone diagnostics checks through the Samsung Members apps. Path: Samsung members > Support > Phone diagnostics > USB connection.
5. Clear data of USB settings: To clear the data off the USB, please follow the below steps. Setting > Apps > Three dots (Appearing at the top right corner) > Show system apps > Search USB Settings > Tap on storage > Clear data of USB Settings.
6. Reset app preferences: Settings > Apps > Three dots (Appearing at the top right corner) > Reset app preferences (It'll reset the permissions of all applications)
8. You can reset your device by following the steps. → Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. → Remember the Google password before resetting the device because it is required during initial setup. → If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Hello, I need help with my Samsung Galaxy m52 5g FE. When I connect a USB drive using an OTG adapter, the phone doesn’t seem to detect it. Any advice on how to get this working would be appreciated. Thanks!
