Original topic:

Issue in touch screen after seccurity update

(Topic created on: 02-23-2024 08:29 PM)
529 Views
Mhn6676
Active Level 1
Options
Galaxy S
Today (23.02.2024) I received February security patch uppate for my Galaxy S24 Ultra. After the updation the touchscreen started behaving abnormally. I struggled a lot to type this much. How to revert back. Please help. I didn't have any issue in my previous Galaxy S20 FE 5G. This high end mobile is worst performing. Really disappointed 😞
4 Comments
jovinjp
Active Level 4
Galaxy S
After thw update i got a white line
Shaaz755
Active Level 3
Galaxy S
None experienced.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Please check removing and reinserting'' the battery (If removable) or restart (soft reset) your device.
Please follow the below steps, if the battery is removable:
Remove back cover from the device>>Gently remove the battery>>Re-insert the battery>>Fix the back cover.

Please follow the below steps, If the battery is non removable:
Press the power and volume down key simultaneously for few seconds.

Check space availability:
Path: Settings > Device Care >Storage
To improve the device performance there should be sufficient space. Request you to keep at least ''minimum 20% internal memory free''.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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NoteFun
Active Level 7
Galaxy S
01. Hey useless fellow, first of all, you should read the issues raised by the user and then only comment.
02. Even if you are a bot, you should be able to read the important words mentioned in the query raise like device model. This fellow has mentioned s24u but still you are using to remove the battery solution..hahhaah lolz.
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