Issue in the screen

[Pradeepsgr]

There is a bubble kind of dot on the display for the newly purchased mobile.

Dot is present in the marked region

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Pradeepsgr]

I am writing to report an issue with a newly purchased Samsung phone. The device has a display problem, where I can see noticeable bubble-like dots on the screen.

I visited your authorized service center to get this resolved, but unfortunately, I did not receive proper support. The staff were not responsive and informed me that this issue cannot be fixed. Additionally, they mentioned that the problem is related to software, not hardware — but no clear solution or next steps were provided.

As a loyal Samsung customer, I am disappointed with the service experience and the lack of clarity regarding the issue. I would like to request your guidance on the following:

What exactly is the cause of this display issue?

Is this a known defect or a software-related problem?

What should I do next to get this problem resolved?

Can I get a replacement or repair under warranty?