Original topic:

Is there something wrong with my spotify or is it just my phones problem?

(Topic created on: 02-21-2024 01:45 PM)
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aishwarya1
Active Level 1
Options
Galaxy S
So when I play music in my phone from Spotify I can't see the wave like feature but when I play music in my ipad and since both accounts are connected, then I cam see the wave feature. Is anybody else having this problem? This happens only for spotify tho, cuz the other music apps that use do not show this problem and works well. Is there any solution?.
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3 Comments
MOQBALI
Expert Level 2
Galaxy S
It sounds like you're experiencing an issue with the Spotify app on your phone not displaying the waveform feature, while it does display on your iPad. This could be due to various reasons, such as device compatibility or app settings. Here are a few steps you can try to troubleshoot the issue:

1. **Update Spotify**: Make sure both the Spotify app on your phone and iPad are up to date. Sometimes new features or fixes are included in updates.

2. **Restart the App**: Try force quitting the Spotify app on your phone and then reopening it. Sometimes this can resolve minor glitches.

3. **Check App Settings**: In the Spotify app settings, there might be an option to enable or disable the waveform feature. Look for any settings related to "Now Playing" or "Visualization" and make sure they are turned on.

4. **Clear Cache (Android)**: If you're using an Android phone, you can try clearing the cache for the Spotify app. Go to Settings > Apps > Spotify > Storage > Clear Cache.

5. **Reinstall Spotify**: If none of the above steps work, you can try uninstalling and reinstalling the Spotify app on your phone. This can sometimes resolve persistent issues.

6. **Contact Spotify Support**: If the issue persists, reaching out to Spotify support might be helpful. They can provide specific troubleshooting steps or let you know if others are experiencing similar issues.

It's also worth noting that app features can sometimes vary between devices, even if they are connected to the same account. But trying these steps should help narrow down the issue or potentially resolve it.
aishwarya1
Active Level 1
Galaxy S
Thank you so much, I did try to reinstall Spotify when I noticed this problem in the beginning and it didn't work but I'll try all other solutions
Samsung_specialist
Community Manager
Options
Galaxy S

It seems like there might be an issue with the Spotify app. We would recommend reaching out to Spotify's support team for further assistance. They may be able to provide you with a solution or troubleshoot the issue further.

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