Original topic:

Instagram bug issue.

(Topic created on: 08-20-2024 03:34 PM)
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siddharth_k
Beginner Level 2
Options
Galaxy S
Since, I had updated my samsung galaxy S24+ to a newer version, I am facing this bug issue in almost all my applications. Thankfully, this bug is still not there in this samsung members app, else I would be remediless.

Somewhere please help me out. (Screenshot attached).

image


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4 Comments
Ashwinash
Active Level 10
Galaxy S
Did you tried restart
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siddharth_k
Beginner Level 2
Galaxy S
Yes I tried it and the issue still persists.
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Galaxy S
I also faced that and i Cleared the cache and waited for instagram update on playstore and it's start working. If you're satisfied with my answer then please select resolved.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
Note: kindly contact the particular application helpline once, to make sure there is no issue from their end.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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